Terms and Condition

Welcome to Jade Arcadia! These terms and conditions govern your access to and use of our website and services. By using our site, you agree to comply with and be bound by these terms. If you do not agree, please refrain from using our site.

General Information

Jade Arcadia is an online jewelry store offering handcrafted pieces made with authentic Guatemalan jade. By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian to purchase from us.

Product Information

We strive to provide accurate descriptions of our products, including images, materials, and specifications. However, slight variations in color or appearance may occur due to differences in monitor settings. All product details are subject to change without prior notice.

Ordering and Payment

  • When you place an order, you are making an offer to purchase the selected items. Orders are subject to acceptance by Jade Arcadia.
  • We accept payment through secure methods, including credit cards and other approved payment platforms. Payment must be made in full before your order is processed and shipped.

Shipping and Delivery

  • Shipping costs are calculated at checkout based on your location and the size of your order.
  • Delivery times vary depending on the destination. Jade Arcadia is not responsible for delays caused by third-party shipping services or customs processes.

Warranty

We stand behind the quality of our jewelry with a 30-day warranty. For 30 days from the date of purchase, if any damage occurs due to material or workmanship defects, we will replace the item.

  • What’s Covered: Defects in craftsmanship or materials.
  • What’s Not Covered: Lost items, scratches, normal wear and tear (e.g., bent rings or broken chains), improper use, storage, or third-party modifications.

Please contact us if you believe your item is defective and requires replacement under this warranty.

Return Policy

We offer a 30-day money-back guarantee.

  • If you are not completely satisfied with your purchase, you may return it within 30 days of delivery.
  • We will provide a return label for your convenience; however, customers are responsible for the cost of return shipping.
  • Items must be returned in their original condition and packaging to qualify for a refund.

Privacy and Security

  • We value your privacy and are committed to protecting your personal information.
  • All transactions are processed securely using industry-standard encryption.
  • Your personal data will not be shared with third parties without your consent, except as required by law or to fulfill your order.

Intellectual Property

All content on the Jade Arcadia website, including text, images, logos, and designs, is the property of Jade Arcadia and is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited.

Limitation of Liability

Jade Arcadia is not liable for indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total value of the purchased product.

Modifications to Terms

Jade Arcadia reserves the right to modify or update these terms at any time without prior notice. Any changes will be posted on this page, and continued use of the site constitutes acceptance of those changes.

Contact Information

For questions or concerns, please contact us at:

Email: info@jadearcadia.com

Thank you for choosing Jade Arcadia!