Refund Policy
At Jade Arcadia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds
To be eligible for a refund, the item must meet the following conditions:
- The item must be returned within 30 days of the delivery date.
- The item must be unworn, undamaged, and in its original condition.
- The item must include all original packaging, including boxes, pouches, and tags (if applicable).
2. Refund Process
To request a refund:
- Contact us at info@jadearcadia.com with your order number and reason for return.
- Once your request is approved, return the item to the address provided.
- You are responsible for return shipping fees unless the item is defective or incorrect.
3. Refund Approval
Once we receive the returned item, it will be inspected. If the item meets our refund conditions, we will process your refund.
Refunds will be issued to the original payment method.
Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
4. Non-Refundable Items
Items that do not meet the conditions above or are final sale (if applicable) may not be eligible for a refund.
5. Exchanges
If you would like to exchange your item for a different product, please follow the return process and place a new order for the replacement item.
If you have any questions or assistance, please contact us at
Thank you for shopping with Jade Arcadia!