Política de envío

ORDER & DELIVERY

Our dedicated team works very hard to find the best quality products at the right price and get them to you as quickly as possible! To ensure you get the fairest price, we ship the products from our warehouses as quickly as possible and with the best possible couriers we have access to. 

We process your order within 24-48 hours from the time you order the goods, with an average delivery time of just 5-7 working days to most locations.

When you order something from us, you will be able to track your order through our tracking system once all information has been updated in all courier systems. To do this, enter your order number and the email address you used to place the order, as it may take some time for the tracking information to be updated in all systems.

If your order contains multiple items, we will ship them as soon as we have them available directly from our warehouses so that you receive them as quickly as possible! It is therefore very likely that your order will arrive in multiple packages and at different times in order to receive it as quickly as possible.

Customer satisfaction is very important to us, so the average delivery time for most places in Europe and worldwide is only between five and seven working days, in many cases even less! These figures are based on previous deliveries. 

Due to the high volume of regular orders, additional pressure from our courier partners is to be expected and this may cause the order to take longer to arrive. We therefore advise you to allow fifteen working days for delivery before contacting us as sometimes delays can occur which are beyond our control. 

Please note that if you enter incorrect shipping information at checkout and the courier is unable to deliver the package to you, or you miss all delivery attempts or fail to collect your package when it is ready for you, it will be returned to us after a certain period of time or potentially destroyed. In this case, you will receive a refund, but please note that all related shipping costs (shipping the package to you and receiving the package back/additional handling costs or possible destruction) will be deducted from your refund amount.

Do you have any questions concerning your order?
Of course, it is possible that you have questions about your order! Please contact us by email or using the contact form!
Once you place your order, it cannot be changed or cancelled as we prepare the items for shipment directly from our warehouses using an auto-fulfillment method so that you receive the items as quickly as possible! 

cancellation 
It takes 24-48 hours for your order to be processed. Once we have processed the order, cancellation is no longer possible; once we have received your order details, you have 2 hours to cancel or change your order. If the order is not cancelled within this period, it will be considered final sale.

Taxes and duties
The customer is responsible for any taxes, duties or customs fees charged by local customs authorities. Please note that these additional charges will not be included in the shipping costs and are the customer's responsibility.

Satisfied costumers
Your satisfaction is our top priority and we strive to provide you with a smooth and pleasant shopping experience from start to finish. Should you have any further questions or concerns about our delivery policy, please do not hesitate to contact our friendly  English speaking customer service team.